Returns & Exchanges
At GUGUSHOP, we want you to love your fashion finds, but if you're not completely satisfied, we offer a 30-day return policy for all unworn items with original tags. We strive to make the return process as seamless as your shopping experience.
Initiate Your Request
Log into your GUGUSHOP account, select the order you wish to return, and print your prepaid shipping label.
Pack Your Items
Place the unworn items with all original tags attached back into the original packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality team inspects the return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing