Frequently Asked Questions
Everything you need to know about shopping at GUGUSHOP
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey through our carrier's website.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, GUGUSHOP ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.
How do I find the right size?
Each product page includes a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit for every garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials ethically sourced?
At GUGUSHOP, we are committed to sustainability. We partner with certified manufacturers to ensure our fabrics are high-quality and produced under fair labor conditions.